In the Straits Time article, "Dubbed 'the best in class': 6 things about Hong Kong's MTR rail system", Khaw (as quoted in Lee,2015) was full of commendations on Hong Kong's Mass Transit Railway (MTR) and the standards of MTR should be classified as the basic criterion for other countries. There were certain facts about MTR mentioned in the article. Firstly, Hong Kong's railway pricing is the highest globally and the track of MTR covers a significantly longer distance of 221km while SMRT only covers 162km. In terms of fault occurrence, the MTR encounters lesser minor delays as compared to SMRT. Furthermore, it was mentioned in the article that 37 per cent of MTRC's earnings were devoted to the rail maintenance. The article stated that only 19 per cent of the SMRT's earnings were provided for the maintenance on its railway system. Lastly, MTRC is well-known for its highly efficient manpower and crowd control measures. The total number of staffs stand at 5,800 and they perform routine checks on the long track of the railway system every couple of days, displaying their high level of work ethics. Whenever they go on their checks, a vehicle equipped with ultrasonic techniques will be drove along the track to spot for flaws that are not detectable with human eyes. Singapore on the other hand only executes its maintenance check on nearly a week basis, which revealed its lack of efficiency and effectiveness correlated to MRTC. A high-tech control center named Super Operations Control Center (OCC) operated by MRTC provides counter measures or useful solutions when problem occurs.
Edited 21 September 2017
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